Telecommunication Solutions Charleston

Enterprise Technologies, Inc. (ETI) has IP Telephony solutions that result in a high quality, fully integrated communications system which is optimized to ensure functionality, interoperability and enhanced productivity at lower costs. Your telephone system is the “front door” of your business and can have the power to attract customers, enhance your company image, improve customer satisfaction, and drive business efficiency. Whether you are a small business just starting out or adding employees or locations, a well-designed communications system is key to keeping your customers, vendors, and employees connected.

We have helped companies boost productivity and enhance customer relationships through new applications enabled by IP Telephony. Automated call routing seamlessly delivers calls to desktops and/or mobile devices and telecommuting employees. Applications are pushed to your mobile device so that your customer doesn’t know that you are not in the office. Unified messaging allows users of smart phones to access voice mails from their device via their email inbox.

Call center solutions improve customer satisfaction with customized greetings, voice prompts, skills based routing, and powerful supervisor tools to ensure compliance with service level agreements while increasing productivity and revenue. Integration with virtually all customer relationship management software ensures that previously purchased programs can be utilized to reduce upgrade costs.

IP Telephone System Benefits:

• Voice, data, and video can be run across a single wire — reduces installation infrastructure costs.
• Converged IP networks for voice data — eliminates cost and complexity of maintaining separate networks with associated hardware.
• Multiple locations seen as one — with powerful distributed architecture, your system “sees” remote sites across town or across the country as being on the same network resulting in reduced charges and permitting station-to-station dialing.

ETI can help you select the right system for your business needs, and provide expert implementation and support services. We’ll show you how the latest voice technology can make your business more competitive, more profitable, and more efficient.

Telephone Systems

Enterprise Technologies Inc focuses on telephone system installation and setup for small and large businesses throughout the greater Charleston area. We provide Shoretel Telephone system installation, as well as many other options, such as Samsung phone systems, and more.

To learn more about our custom small, medium, and large business telephone system installation and setup, please visit our Shoretel Phone Products page.

Telephone Cabling

The cabling for your business telephone system is crucial for clear and dependable phone calls. ETI provides telephone cabling in Charleston, SC and the surrounding areas.

ETI offers the most extensive warranty in the industry, but we also offer a new level of service and support for our valued telephony customers which is unlike any other program in our industry — the Preferred Partner Program. A Preferred Partner Program is included with every voice system sold making our customers our Partners! The ETI Gold Partner Program gives you — the Partner — total control of your system cost and functionality.

Included with every Partner Program:

• Priority dispatch for all service and support calls.
• Priority access to ETI’s critical inventory for your service requirements.
• All travel charges waived.
• 10% discount of all Moves, Adds, and Changes labor charges, including voicemail greetings.
• 10% discount on all equipment purchases related to Moves, Adds and Changes.
• Replacement of failed components covered by Partner Plan at no cost.
• Periodic replacement of handset and station cords.
• Backup and archiving of system databases where applicable.
• Semi-annual Preventative Maintenance visits at no charge.
• Free user training.
• No charge for “no trouble found” service calls — you pay nothing if we can’t find the problem.
• Technical service assistance with Dial Tone Provider.
• Free holiday greeting for Thanksgiving & Christmas.

You deserve peace of mind by knowing your connection to your customers is properly maintained and serviced. When the unexpected occurs you have a partner with the resources to put you back in business. Team up with ETI’s Preferred Partner Program and leave the worry behind.

Contact ETI today to learn more about our telecommunications and telephone system installation services!