Managed Services

Computer Networking Services Charleston SC

Most businesses consider the need for Managed Services after a painful event – loss of IT staff, total network outage, server crash, or loss of data. ETI's proactive approach to managing your IT needs can often see an impending event and take remedial action before a calamitous failure. Our 24/7/365 monitoring team can ensure your network is performing optimally, updates are current, storage requirements are adequate, and that your network devices are protected against Malware. ETI provides:

  • Service Desk - single point of contact for users with either remote or on-site desktop / workstation support and asset management. Your team members can click an icon and be instantly connected to an engineer for remedial action.
  • NOCDOC (Network Operations Center / Data Operations Center) - our 24/7/365 team is US-based ONLY, with Tier 1 and Tier 2 support / remediation. With Remote Monitoring and Management, we can monitor your entire network or just business critical assets.
  • Engineering Services - we can provide staff augment for your IT team as needed or we can add a weekly, bi-monthly, or monthly assistance for design, assist, review, and implementation.
  • Assessment Services - Security and Intrusion Detection Assessment, Exchange Assessment, entire network discovery, upgrade assessment.

No two businesses are identical, so we don't offer "cookie cutter" plans to our partners. We start with conversations to fully understand your business needs, your pain points, your growth plans, and your budget. We tailor a program to fill your immediate needs and a plan to transition support to our NOCDOC team. A full migration can take up to 30 days to ensure that your network is stable, your team educated, and policies in place to ensure your IT security.

What We Do

Monitoring

  • 24/7/365
  • Microsoft Updates
  • Patch Management
  • Storage Availability
  • Firewall
  • Network Switches / Routers

Remediation

  • Click or call
  • Tier 1, Tier 2 - 24/7/365
  • Tier 3 as required
  • Certified Engineers

Assessment

  • Network "Holes"
  • Current Infections
  • User Habits
  • Policy Enforcement
  • Growth & Upgrade