VoIP Solutions

Telecommunications Solutions

Regardless of the size of your business, you need high-quality solutions that are reliable, affordable, and loaded with the features your team requires to be efficient and productive. ETI delivers a hosted model with next generation voice applications so that even the smallest company can get enterprise level features. With SIP trunking you get immediate cost savings and with our network expertise your voice traffic is prioritized so your communications are crystal clear.

Our portfolio consists of:

Enterprise Managed Voice

A hosted solution with options to suit you: buy your phones or lease your phones, one seat to 501 seats, unified messaging with one mailbox for voicemail and email, workgroups, follow-me routes inbound calls to multiple phones, and call-center solutions. All at a price that will save you from large up-front capital expenses and monthly phone bills.

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Enterprise On-Premise Voice

Technology from Samsung and ShoreTel and with IP phones, central administration, mobile clients, Contact Centers, and Unified Communications we can engineer and deliver a voice system designed for your needs today with growth for tomorrow.

Enterprise Cloud

ETI and ShoreTel harness the power of the Cloud for your business to ensure Business Communications Continuity. An end-to-end service from phones to software, service to security, and mobility to collaborative unified communications. ShoreTel Connect CLOUD features will revolutionize the way your team works allowing them to communicate and collaborate with ease.

Why ShoreTel CLOUD?

Robust System Features

  • IP PBX Telephony Services
  • Integration with Outlook and ICS
  • Integration with third-part applications - SalesForce®, NetSuite®
  • Connect Portal - intuitive browser based admin program
  • Connect Mobility App - Android and iOS extends full deskset call handling and UC capabilities to mobile devices
  • Collaboration Suite - IM, web collaboration, desktop sharing, point-to-point video calling, room-based video conferencing

Security

  • CLOUD built on secure access layer to protect phones, carriers, and Connect apps against security risks
  • Secure Remote Transport Protocol (SRTP) right out of the box
  • No VPN required for remote access
  • 24/7/365 remote access to administrator portal for changing permissions or deleting users

Premium Customer Service

  • We own the software so no dependence on third-party integrators
  • Simple click of a button connects to live operators for assistance and troubleshooting
  • 24/7/365 support available even to mobile users
  • Eight Tier 1 facilities provide redundancy and enhanced call completion

Pay-as-you-use

  • Each month billed for what you use
  • Add or subtract users, remote sites, or features - billing immediately reflects the change
  • No capital outlay, no infrastructure downtime
ShoreTel Connect